Documents
- Order
- Delivery note
- Complaint
- Customs declaration
Distribution runs on paper in motion: delivery notes, proofs of receipt, complaints, customs. What isn’t retyped doesn’t exist in the system. The system reads documents from the field, compares them with orders and alerts on everything that stalls.
Reads
- customer, items, quantities, delivery dates
- reason for complaint and remedy requested
Computes
- delivered versus ordered
- days without proof of receipt
- deadline to answer a complaint
Alerts
- delivery note unconfirmed for 7+ days
- complaint unanswered
- customs document missing
Example
A complaint ready to answer
The customer's complaint, the delivery note and the order on one screen. The system found the quantity difference, drafted the reply and left it for the clerk to sign.